Terms & Conditions
Be Pure Fit work in partnership with Tracks and Trails for our fitness holidays.
1. Booking: Tracks and Trails Ltd can only accept bookings from persons over the age of 18 at the time of booking. Bookings by or on behalf of persons under the age of 18 may be accepted on certain trips, when accompanied on the trip by another person over the age of 18 and subject to written parental consent.
2. Booking Conditions: By making your booking it implies that you understand and accept the booking conditions and agree to abide by them. The person booking the tour must ensure that other participants read and accept these conditions. The terms and conditions of this contract will only be waived or varied if such changes are agreed in writing in a letter signed by your Leader.
3. Deposit: Your booking must be accompanied by a deposit of 25% of the trip cost per person, or if booked within 42 days (6 weeks) of the date on which the trip starts by the full payment. This deposit is non-refundable if you choose to cancel. When Tracks and Trails Ltd has received payment and checked all information contained within your booking form, your booking will be accepted. You will then be sent a booking confirmation receipt, together with further tour information. Tracks and Trails Ltd prefers you to pay the full balance by a direct bank transfer or cheque.
4. Balance of payment: This is due 42 days (6 weeks) prior to the tour start date. If full payment is not received by this date Tracks and Trails Ltd reserves the right to cancel your booking without refund of the deposit.
5. Minimum numbers: We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients
required for a particular travel arrangement is not reached, we may have to
cancel your trip. However, we will not cancel your travel arrangements less than
6 weeks before your departure date, except for reasons of force majeure,
inadequate insurance cover or failure by you to pay the final balance. (For
this reason we strongly advise you not to incur any non-refundable incidental
expenses, e.g. flights, before we have sent you confirmation of your booking).
6. Security of Pre-payments: Your financial security is guaranteed and
protected. Tracks and Trails Ltd has in place a package operator’s trust account
in accordance with the European Union Package Travel Regulations of 1992. This
account is administered by HSBC Bank plc, 1 High Street West, Glossop,
Derbyshire, SK13 8AL into which all trip payments are placed and will remain
until the trip is complete. In the event of financial failure before your
departure, all monies paid, excluding insurance premiums, will be refunded to
you. If financial failure occurs during the trip, all sums will be applied to
the completion of the trip or, if this is not possible, you will be repatriated
to the UK.
7. Insurance: It is a condition of booking that you are insured
against medical expenses, injury, illness, death, cost of repatriation, and
personal accident risks. This must include cover for the activities to be
undertaken during the trip. For tours taking place outside the United Kingdom
you must ensure that your insurance covers rescue from the mountains, including
helicopter rescue. It is the right of the leader to make a decision to call for
helicopter rescue if such assistance is needed. If in the event of an
emergency medical rescue or evacuation from a trip of you the client, either by
foot, helicopter or otherwise the responsibility for the payment of such costs
lies with the client.Any subsequent costs incurred for expenses such a
hotels, food, transport etc shall be borne by you the client. It is the clients
responsibility to ensure that the insurance is adequate for the particular needs
of the holiday. You must be fully aware of the implications involved in
arranging your own travel insurance and understand the limitations and
exclusions of the policy. By agreeing to our Terms and Conditions you are
authorising Tracks and Trails Ltd or the person employed to lead the trip for
Tracks and Trails Ltd to instigate rescue and/or helicopter evacuation
procedures without previously obtaining the permission of the company who issued
your insurance policy. We reserve the right to cancel your booking at any time
if they are not satisfied you have adequate insurance in place. You must bring
all insurance documentation with you on the tour. We also recommend your
insurance covers you for trip cancellation and baggage loss/damage.Tracks and Trails Ltd are unable to accept responsibility for the loss or
damage to any client equipment or luggage.
8. Client Cancellation: If you wish to cancel you must notify Tracks
and Trails Ltd in writing, where upon the following charges will be applied from
the date they receive your notice of cancellation: More than 6 weeks (42 days)
before start date - loss of deposit. Between 4 and 6 weeks (28-42 days) before
start date - 50% of tour fee or loss of deposit, whichever amount is greater.
Less than 4 weeks (28 days) before start date - full tour fee.
9. Trip Cancellation: If Tracks and Trails Ltd has to cancel a booking
we shall refund all monies or the client can re-book on a different date or
tour. If Tracks and Trails Ltd cancels a tour we will not be liable for any
expenses which you may have incurred as a result of your booking or in
expectation of the trip taking place.
10. Booking Transfer: Clients have the right to transfer their place
on a booking to another person who satisfies all the conditions for a tour
(including health and fitness requirements).
11. Personal Risk: Whilst Tracks and Trails Ltd maintains high
professional standards of client care and safety, you must realise and accept
that mountain walking and snowshoeing are activities which carry a danger of
personal injury or even death, as they can take place in remote and potentially
hazardous mountain terrain. All clients must be aware of and accept these risks
and be responsible for their own actions and involvement in such activities.
12. Medical Care: It is assumed that by booking a tour you (and other
members of your group) are in good physical and mental health and fit enough to
go on your tour. If you suffer from any recurrent condition, bookings can only
be accepted if accompanied by a certificate from your doctor stating that he/she
believes you are safe to undertake the tour you are booking on. In booking a
trip you are agreeing to providing and receiving medical treatment from the
person leading the trip or other team members in case of accident or illness,
whilst evacuation plans are put into effect. It is your responsibility to inform
Tracks and Trails Ltd when booking the trip if you do not feel you can give
consent to such an arrangement. If Tracks and Trails Ltd believes that in doing
so your own safety or that of others may be compromised during the trip, we
reserve the right to cancel your booking with a full refund.
13. Itinerary: Although Tracks and Trails Ltd adheres to planned
itineraries wherever possible, changes may occur to both travel and guiding
itineraries due to external factors beyond their control. In particular, the
person leading the trip has total discretion to alter programs at any time in
the interests of client safety, mountain or weather conditions. In the unlikely
event that changes are made to the itinerary any extra costs will be met by the
client.
14. Duty of Care: By booking you agree to abide by instructions and
decisions made by the person leading the trip regarding individuals and the
group as a whole. Tracks and Trails Ltd reserves the right to exclude
individuals from a planned activity on the grounds of health, safety or the
success and enjoyment of the rest of the party. Any individuals so excluded are
not entitled to a refund. Any individual contravening the decisions or advice of
the person leading the trip, or undertaking independent mountain activities
during the trip shall forfeit all protection and duty of care from the person
leading the trip for Tracks and Trails Ltd.
15. Leaving a trip: It is understood that if you decide to voluntarily
leave a trip Tracks and Trails Ltd has no responsibility for your safety or well
being or for any consequential expenses
16. Publicity: All information contained within the Tracks and Trails
website and other publicity is for guidance only. Whilst making every effort to
ensure accuracy, Tracks and Trails Ltd cannot be responsible for any
inaccuracies or alterations beyond their control. Should any changes occur,
clients will be notified before a booking is accepted.
17. Complaints: If you have a complaint about the service you receive
at any point during the tour, you must notify Tracks and Trails Ltd as soon as
possible to give us the opportunity to rectify the situation to a mutual
agreement. If the complaint is unresolved to your satisfaction during the trip
you must put the details in writing within 28 days.
18. Unavoidable Occurrences: Tracks and Trails Ltd does not accept
liability for the consequences of strikes, riots, acts of war or terrorism,
disease outbreaks, government intervention, natural disasters or adverse/unusual
weather conditions. If such occurrences cause Tracks and Trails Ltd to have to
cancel a course or trip we will offer an alternative holiday if possible, but
accept no liability for return of fees paid prior to cancellation or
curtailment.
19. Law: All terms and conditions between clients and Tracks and
Trails Ltd are to be governed by and held under the jurisdiction of English
Law.
20. Contractual Responsibility: All booking arrangements are made with
Tracks and Trails Ltd which is a Private Limited Company registered in England
with Companies House under the Registration Number of 7596893.
21. Accommodation: Accommodation is usually in twin or double rooms
unless stated otherwise and we request that clients who book individually share
a twin room. You may request a single room when there is one available and you
will accept that this usually incurs a supplement to the price of the trip. If
staying in mountain huts accommodation is often in dormitory rooms.
22. Visa requirements: You will need a valid passport if travelling
out with your country of residence. Nationals of the EU, the USA, Canada, New
Zealand and Australia do not require visas to visit Switzerland as tourists for
up to three months. Nationals of other countries not mentioned should check the
visa requirement with the relevant embassy in their own countries.
23. Health: The new European Health Insurance Card replaces the E111
Form. The EHIC may not cover persons for all medical costs incurred so you are
strongly advised to also arrange travel insurance to ensure that you are covered
for all possible eventualities. Persons who are normally resident in the United
Kingdom (UK) are entitled to a UK issued EHIC. The EHIC is valid within the EEA,
which consists of the European Union (EU) plus Iceland, Liechtenstein and
Norway. Switzerland also operates the same arrangement.
24. Your Holiday Price & Exchange Rate Fluctuation: Tracks and
Trails Ltd reserve the right to update the prices of any holidays shown on our
website. You will be advised of the current price of the holiday that you wish
to book before your contract is confirmed.
All trip prices have been calculated to accommodate a £/Euro exchange rate of
£1 = 1.2€. This figure was calculated using exchange rates on the Financial
Times website www.ft.com on 26th August 2010.
If the value of the £ drops below £1 = 1€ then Tracks and Trails reserves the
right to ask for the trip payment, whether the deposit and/or balance, in either
the price in Euros as advertised on the Tracks and Trails website or the
equivalent in £ sterling. In this instance the exchange rate for the £ sterling
price of the trip will be decided by Tracks and Trails but will be taken at the
average exchange rate during the week prior to the booking.
As per the European Union Package Travel Regulations of 1992 we will absorb
and you will not be charged for any increase equivalent to 2% of the price of
your trip.
25. Our Partners: Tracks and Trails Ltd has developed partnerships
with other well established adventure companies. This is normal practice in the
industry and means there is a greater possibility that a trip will be
'Guaranteed to Run' ensuring you get the holiday you wish. Our partners are: KE
Adventure Travel, Chamex, Telemark Ski Company, Alps Mountain Bike, Col di
Lavacchio,
26. Third Party Providers: Tracks and Trails Ltd have researched to
the best of their ability the good practice of the providers of activities,
accommodation and transport. In the event of any unforeseen
circumstances/accident we do not accept responsibility for our Providers.
27. Copyright: All content on the Tracks and Trails Ltd website is
owned by Tracks and Trails Ltd and subject to standard copyright terms and
conditions.
These terms and conditions were updated on 27 November, 2011. Any new
terms and conditions apply from this date.
Please print off and retain a copy for your own records.
2. Booking Conditions: By making your booking it implies that you understand and accept the booking conditions and agree to abide by them. The person booking the tour must ensure that other participants read and accept these conditions. The terms and conditions of this contract will only be waived or varied if such changes are agreed in writing in a letter signed by your Leader.
3. Deposit: Your booking must be accompanied by a deposit of 25% of the trip cost per person, or if booked within 42 days (6 weeks) of the date on which the trip starts by the full payment. This deposit is non-refundable if you choose to cancel. When Tracks and Trails Ltd has received payment and checked all information contained within your booking form, your booking will be accepted. You will then be sent a booking confirmation receipt, together with further tour information. Tracks and Trails Ltd prefers you to pay the full balance by a direct bank transfer or cheque.
4. Balance of payment: This is due 42 days (6 weeks) prior to the tour start date. If full payment is not received by this date Tracks and Trails Ltd reserves the right to cancel your booking without refund of the deposit.
5. Minimum numbers: We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients
required for a particular travel arrangement is not reached, we may have to
cancel your trip. However, we will not cancel your travel arrangements less than
6 weeks before your departure date, except for reasons of force majeure,
inadequate insurance cover or failure by you to pay the final balance. (For
this reason we strongly advise you not to incur any non-refundable incidental
expenses, e.g. flights, before we have sent you confirmation of your booking).
6. Security of Pre-payments: Your financial security is guaranteed and
protected. Tracks and Trails Ltd has in place a package operator’s trust account
in accordance with the European Union Package Travel Regulations of 1992. This
account is administered by HSBC Bank plc, 1 High Street West, Glossop,
Derbyshire, SK13 8AL into which all trip payments are placed and will remain
until the trip is complete. In the event of financial failure before your
departure, all monies paid, excluding insurance premiums, will be refunded to
you. If financial failure occurs during the trip, all sums will be applied to
the completion of the trip or, if this is not possible, you will be repatriated
to the UK.
7. Insurance: It is a condition of booking that you are insured
against medical expenses, injury, illness, death, cost of repatriation, and
personal accident risks. This must include cover for the activities to be
undertaken during the trip. For tours taking place outside the United Kingdom
you must ensure that your insurance covers rescue from the mountains, including
helicopter rescue. It is the right of the leader to make a decision to call for
helicopter rescue if such assistance is needed. If in the event of an
emergency medical rescue or evacuation from a trip of you the client, either by
foot, helicopter or otherwise the responsibility for the payment of such costs
lies with the client.Any subsequent costs incurred for expenses such a
hotels, food, transport etc shall be borne by you the client. It is the clients
responsibility to ensure that the insurance is adequate for the particular needs
of the holiday. You must be fully aware of the implications involved in
arranging your own travel insurance and understand the limitations and
exclusions of the policy. By agreeing to our Terms and Conditions you are
authorising Tracks and Trails Ltd or the person employed to lead the trip for
Tracks and Trails Ltd to instigate rescue and/or helicopter evacuation
procedures without previously obtaining the permission of the company who issued
your insurance policy. We reserve the right to cancel your booking at any time
if they are not satisfied you have adequate insurance in place. You must bring
all insurance documentation with you on the tour. We also recommend your
insurance covers you for trip cancellation and baggage loss/damage.Tracks and Trails Ltd are unable to accept responsibility for the loss or
damage to any client equipment or luggage.
8. Client Cancellation: If you wish to cancel you must notify Tracks
and Trails Ltd in writing, where upon the following charges will be applied from
the date they receive your notice of cancellation: More than 6 weeks (42 days)
before start date - loss of deposit. Between 4 and 6 weeks (28-42 days) before
start date - 50% of tour fee or loss of deposit, whichever amount is greater.
Less than 4 weeks (28 days) before start date - full tour fee.
9. Trip Cancellation: If Tracks and Trails Ltd has to cancel a booking
we shall refund all monies or the client can re-book on a different date or
tour. If Tracks and Trails Ltd cancels a tour we will not be liable for any
expenses which you may have incurred as a result of your booking or in
expectation of the trip taking place.
10. Booking Transfer: Clients have the right to transfer their place
on a booking to another person who satisfies all the conditions for a tour
(including health and fitness requirements).
11. Personal Risk: Whilst Tracks and Trails Ltd maintains high
professional standards of client care and safety, you must realise and accept
that mountain walking and snowshoeing are activities which carry a danger of
personal injury or even death, as they can take place in remote and potentially
hazardous mountain terrain. All clients must be aware of and accept these risks
and be responsible for their own actions and involvement in such activities.
12. Medical Care: It is assumed that by booking a tour you (and other
members of your group) are in good physical and mental health and fit enough to
go on your tour. If you suffer from any recurrent condition, bookings can only
be accepted if accompanied by a certificate from your doctor stating that he/she
believes you are safe to undertake the tour you are booking on. In booking a
trip you are agreeing to providing and receiving medical treatment from the
person leading the trip or other team members in case of accident or illness,
whilst evacuation plans are put into effect. It is your responsibility to inform
Tracks and Trails Ltd when booking the trip if you do not feel you can give
consent to such an arrangement. If Tracks and Trails Ltd believes that in doing
so your own safety or that of others may be compromised during the trip, we
reserve the right to cancel your booking with a full refund.
13. Itinerary: Although Tracks and Trails Ltd adheres to planned
itineraries wherever possible, changes may occur to both travel and guiding
itineraries due to external factors beyond their control. In particular, the
person leading the trip has total discretion to alter programs at any time in
the interests of client safety, mountain or weather conditions. In the unlikely
event that changes are made to the itinerary any extra costs will be met by the
client.
14. Duty of Care: By booking you agree to abide by instructions and
decisions made by the person leading the trip regarding individuals and the
group as a whole. Tracks and Trails Ltd reserves the right to exclude
individuals from a planned activity on the grounds of health, safety or the
success and enjoyment of the rest of the party. Any individuals so excluded are
not entitled to a refund. Any individual contravening the decisions or advice of
the person leading the trip, or undertaking independent mountain activities
during the trip shall forfeit all protection and duty of care from the person
leading the trip for Tracks and Trails Ltd.
15. Leaving a trip: It is understood that if you decide to voluntarily
leave a trip Tracks and Trails Ltd has no responsibility for your safety or well
being or for any consequential expenses
16. Publicity: All information contained within the Tracks and Trails
website and other publicity is for guidance only. Whilst making every effort to
ensure accuracy, Tracks and Trails Ltd cannot be responsible for any
inaccuracies or alterations beyond their control. Should any changes occur,
clients will be notified before a booking is accepted.
17. Complaints: If you have a complaint about the service you receive
at any point during the tour, you must notify Tracks and Trails Ltd as soon as
possible to give us the opportunity to rectify the situation to a mutual
agreement. If the complaint is unresolved to your satisfaction during the trip
you must put the details in writing within 28 days.
18. Unavoidable Occurrences: Tracks and Trails Ltd does not accept
liability for the consequences of strikes, riots, acts of war or terrorism,
disease outbreaks, government intervention, natural disasters or adverse/unusual
weather conditions. If such occurrences cause Tracks and Trails Ltd to have to
cancel a course or trip we will offer an alternative holiday if possible, but
accept no liability for return of fees paid prior to cancellation or
curtailment.
19. Law: All terms and conditions between clients and Tracks and
Trails Ltd are to be governed by and held under the jurisdiction of English
Law.
20. Contractual Responsibility: All booking arrangements are made with
Tracks and Trails Ltd which is a Private Limited Company registered in England
with Companies House under the Registration Number of 7596893.
21. Accommodation: Accommodation is usually in twin or double rooms
unless stated otherwise and we request that clients who book individually share
a twin room. You may request a single room when there is one available and you
will accept that this usually incurs a supplement to the price of the trip. If
staying in mountain huts accommodation is often in dormitory rooms.
22. Visa requirements: You will need a valid passport if travelling
out with your country of residence. Nationals of the EU, the USA, Canada, New
Zealand and Australia do not require visas to visit Switzerland as tourists for
up to three months. Nationals of other countries not mentioned should check the
visa requirement with the relevant embassy in their own countries.
23. Health: The new European Health Insurance Card replaces the E111
Form. The EHIC may not cover persons for all medical costs incurred so you are
strongly advised to also arrange travel insurance to ensure that you are covered
for all possible eventualities. Persons who are normally resident in the United
Kingdom (UK) are entitled to a UK issued EHIC. The EHIC is valid within the EEA,
which consists of the European Union (EU) plus Iceland, Liechtenstein and
Norway. Switzerland also operates the same arrangement.
24. Your Holiday Price & Exchange Rate Fluctuation: Tracks and
Trails Ltd reserve the right to update the prices of any holidays shown on our
website. You will be advised of the current price of the holiday that you wish
to book before your contract is confirmed.
All trip prices have been calculated to accommodate a £/Euro exchange rate of
£1 = 1.2€. This figure was calculated using exchange rates on the Financial
Times website www.ft.com on 26th August 2010.
If the value of the £ drops below £1 = 1€ then Tracks and Trails reserves the
right to ask for the trip payment, whether the deposit and/or balance, in either
the price in Euros as advertised on the Tracks and Trails website or the
equivalent in £ sterling. In this instance the exchange rate for the £ sterling
price of the trip will be decided by Tracks and Trails but will be taken at the
average exchange rate during the week prior to the booking.
As per the European Union Package Travel Regulations of 1992 we will absorb
and you will not be charged for any increase equivalent to 2% of the price of
your trip.
25. Our Partners: Tracks and Trails Ltd has developed partnerships
with other well established adventure companies. This is normal practice in the
industry and means there is a greater possibility that a trip will be
'Guaranteed to Run' ensuring you get the holiday you wish. Our partners are: KE
Adventure Travel, Chamex, Telemark Ski Company, Alps Mountain Bike, Col di
Lavacchio,
26. Third Party Providers: Tracks and Trails Ltd have researched to
the best of their ability the good practice of the providers of activities,
accommodation and transport. In the event of any unforeseen
circumstances/accident we do not accept responsibility for our Providers.
27. Copyright: All content on the Tracks and Trails Ltd website is
owned by Tracks and Trails Ltd and subject to standard copyright terms and
conditions.
These terms and conditions were updated on 27 November, 2011. Any new
terms and conditions apply from this date.
Please print off and retain a copy for your own records.